Be Thrived Clothing
FAQ
What does Be Thrived Clothing stand for?
All Season Recreation Versatility
What does Be Thrived Clothing mean?
Be Thrived Clothing stands for "All Season Recreation Versatility" which is a design philosophy based on the MAYA principle applied to sportswear design.
ORDERING & PAYMENT
How long will it take for Customer Service to respond?
You can expect a response within 1 business day. Our customer service team works Monday-Friday.
I ordered the wrong items. Can I cancel or change my order after it has been placed?
Your order can be cancelled/changed before it is shipped. Once your order has been shipped, you will receive a shipping information email. In this case, you may simply return any unwanted items after you receive it within 30 days upon delivery. However, in the event that a mistake was made while placing your order, you can also email us at service@bethrivedclothing.com to submit a cancellation request.
Please note that cancellation requests are not guaranteed, but our team will do their best to process your cancellation as long as your order has not been processed at our warehouse.
Who is responsible for international taxes and duties?
Taxes and duties incurred by each country on imported items are the customer's responsibility. Custom fees are based on the total value of the products entering your country. Unfortunately, we have no control over this.
SHIPPING & TRACKING
Do you ship internationally?
We ship worldwide.
How long do orders take to ship?
We fulfill all orders within 2-5 business days.
Please note that during sales and holidays, we require 2 more business days for processing.
My tracking information says my package is being returned to sender. What steps can I take to have the package reshipped to me?
Please email customer service at service@bethrivedclothing.com to let us know. We will take care of any issues with the address and reship your package.
My tracking information says my package was delivered but I never received it?
If your tracking information states that your package was delivered but you never received it, please email service@bethrivedclothing.com and one of our customer experience representatives will be able to further assist you.
RETURNS & EXCHANGES
What is your Return/Exchange policy?
We stand behind the quality of every product we sell. If your purchase have quality issue such as marks, broken zipper, rips or tears, obvious color difference, major difference between the photographed product and the product received, you may initiate a return or exchange within 30 days of receiving your order. Products must be unwashed and unworn with original tags. We will pay for the return shipping for all orders. Returns will be refunded back to the original form of payment. If items returned without quality related issue, return shipping fee is at your own cost.
How do I start a Return or Exchange?
Please contact our customer service to initiate a Return or Exchange.
What is the status of my Return or Exchange?
Please allow 3-5 business days from the time we receive your package to process your return/exchange.
I received the wrong item in my order. What should I do now?
Please send an email with your order number and a photo of the incorrect item we sent you to service@bethrivedclothing.com. From there, one of our customer service representatives will assist you in receiving the correct item.
PRODUCT INFORMATION
What’s the best way to wash my Be Thrived Clothing gear?
For the best care, we recommend washing on cold or warm and tumble dry or hang dry. Additionally, to ensure the longevity of your gear, we recommend using detergent that does not contain any synthetic dyes, such as blue detergent, as synthetic dyes have the potential to interact negatively with fabric dyes causing discoloration. We recommend using clear detergent when washing your Be Thrived Clothing gear.
What’s the best way to find out about new arrival items?
The best way to stay up-to-date on general restocks and new product releases is to follow us on our Facebook and sign up for our mailing list.
